Course Level: Intermediate
-
Customer Effort & Friction Reduction
Identify and eliminate customer friction. CES, process simplification, and effortless experience.
-
Patent & IP Intelligence
Analyze competitor patent portfolios. Technology landscaping and IP intelligence.
-
CX Technology & Platforms
CX technology stack. CDP, personalization engines, and experience management platforms.
-
AI-Powered Competitive Intelligence
Use AI for competitive monitoring. NLP, automated alerts, and AI-driven competitor analysis.
-
Employee Experience & CX Link
Connect employee experience to customer experience. Service-profit chain and EX-CX linkage.
-
Psychometrics & Assessment
Design and use psychometric assessments. Personality tests, aptitude tests, and 360-degree feedback.
-
Executive Coaching Psychology
Psychology of executive coaching. Coaching models, feedback, and behavioral change.
-
Workplace Wellbeing & Mental Health
Employee mental health, burnout prevention, and workplace wellbeing programs.
-
Regression Analysis for Business
Simple and multiple regression. Interpret coefficients, predict outcomes, and test hypotheses.
-
Experimental Design & A/B Testing
Design experiments, run A/B tests, and establish causality in business settings.