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customer-experience Intermediate 21 lessons

Voice of Customer Programs

NPS, CSAT, CES, and building comprehensive voice of customer listening programs.

✅ 100% Free & Lifetime Access
⏱️ 5-Minute Lessons (Bite-sized learning)
🚀 21-Lesson Path (Independent modules)
📱 Mobile Friendly (Learn anywhere)
VoC Faculty
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Complete Course Syllabus

  • 1
    Voice of Customer Programs Environment Setup with VS Code
    Install, configure, and verify your development environment from scratch.
  • 2
    Foundations: The Building Blocks of Voice of Customer Programs
    Learn the fundamental concepts you will use in every Voice of Customer Programs project.
  • 3
    Professional Voice of Customer Programs: Git Workflows
    Adopt the workflows and tools used by experienced Voice of Customer Programs practitioners.
  • 4
    Advanced Voice of Customer Programs: Expert-Level Techniques
    Push beyond the basics with sophisticated Voice of Customer Programs strategies.
  • 5
    Scaling to Production: Launching Your Voice of Customer Programs Career
    Deploy real projects and position yourself for Voice of Customer Programs roles.

Estimated completion time: 21 lessons • Self-paced learning • Lifetime access

Career Outlook

Estimated Salary
$80k - $130k

What You Will Learn

NPS Programs
CSAT/CES
VoC Systems

Skills You Will Gain

VS Code Git Terminal Documentation

Prerequisites

CX Basics

Voice of Customer Programs FAQs

Surveys only?

Multi-channel listening.

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Tech Stack & Tools

Medallia
Qualtrics

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