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Manage service operations. Service blueprinting, queue management, and service level management.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
Service-specific ops.
Optimize service delivery. Queue theory, SLAs, and customer experience in operations.
Plan and manage capacity. Resource loading, capacity buffers, and constraint planning.
Ensure business continuity. BIA, recovery strategies, and continuity plan development.