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Service design. Service blueprinting, journey mapping, and design methodology.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
Service design.
Design digital services. Omnichannel digital experiences, self-service, and digital transformation.
SD research. Co-creation workshops, ethnographic research, and participatory design.
Journey orchestration. End-to-end journey design, touchpoint optimization, and omnichannel journeys.