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service-design Intermediate 21 lessons

Service Blueprinting

Create service blueprints. Frontstage/backstage mapping, touchpoints, and support processes.

✅ 100% Free & Lifetime Access
⏱️ 5-Minute Lessons (Bite-sized learning)
🚀 21-Lesson Path (Independent modules)
📱 Mobile Friendly (Learn anywhere)
Blueprint Faculty
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Secure Enrollment via SSL

Complete Course Syllabus

  • 1
    Service Blueprinting Environment Setup with VS Code
    Install, configure, and verify your development environment from scratch.
  • 2
    Foundations: The Building Blocks of Service Blueprinting
    Learn the fundamental concepts you will use in every Service Blueprinting project.
  • 3
    Professional Service Blueprinting: Git Workflows
    Adopt the workflows and tools used by experienced Service Blueprinting practitioners.
  • 4
    Advanced Service Blueprinting: Expert-Level Techniques
    Push beyond the basics with sophisticated Service Blueprinting strategies.
  • 5
    Scaling to Production: Launching Your Service Blueprinting Career
    Deploy real projects and position yourself for Service Blueprinting roles.

Estimated completion time: 21 lessons • Self-paced learning • Lifetime access

Career Outlook

Estimated Salary
$80k - $135k

What You Will Learn

Blueprints
Touchpoint Mapping
Support Processes

Skills You Will Gain

Blueprinting Service Design

Prerequisites

SD Basics

Service Blueprinting FAQs

Flowchart?

Multi-layer service map.

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Tech Stack & Tools

Miro
Templates

Recommended Next Steps

Service Blueprinting & Process Mapping

service-design Intermediate

Service blueprints. Frontstage/backstage mapping, touchpoints, and support processes.

Service Design Research & Co-Creation

service-design Intermediate

SD research. Co-creation workshops, ethnographic research, and participatory design.

Head of Service Design & CX Leadership

service-design Advanced

Lead service design. Head of SD pathway, CX strategy, and design leadership.

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