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Manage renewals. Renewal forecasting, negotiation, and renewal process design.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
CS-led renewals.
Identify churn risks early. Red flag detection, save plays, and renewal management.
Scale CS with tech-touch, digital CS, and automation. One-to-many success programs.
Manage enterprise accounts. Strategic account plans, executive relationships, and QBRs.