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Outsourcing strategy. Vendor selection, outsourcing models, and make-vs-buy analysis.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
Outsourcing strategy.
Manage outsourcing risks. Vendor dependency, business continuity, and data security.
BPO management. Business process outsourcing, process migration, and BPO governance.
Offshore, nearshore, and onshore delivery models. Location selection and cultural management.