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Make vs buy decisions. Outsourcing strategy, vendor selection, and governance.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
All outsourcing models.
Outsourcing governance. Vendor relationship management, governance frameworks, and partnership models.
Outsource business processes. Finance, HR, and customer service BPO.
Negotiate outsourcing contracts. SLAs, pricing models, and contract governance.