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Map customer journeys across touchpoints. Journey analytics and experience orchestration.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
Data-driven journeys.
CX for B2B. Account experience, stakeholder mapping, and complex buying journey management.
Modern contact centers. AI chatbots, workforce management, and omnichannel service delivery.
Lead CX transformation. CCO role, CX governance, and building customer-centric organizations.