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Implement and maintain ISO 9001:2015 QMS. Documentation, audits, and certification prep.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
Prep for external audit.
Handle complaints as improvement data. 8D reports, CAPA, and customer feedback systems.
Plan, conduct, and report internal and external quality audits per ISO 19011 guidelines.
Control charts, process capability (Cp, Cpk), sampling plans, and acceptance testing.