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Lead service design. Head of SD pathway, CX strategy, and design leadership.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
Head of service design.
Design and orchestrate customer journeys. Cross-channel experiences and journey optimization.
Create service blueprints. Frontstage/backstage mapping, touchpoints, and support processes.
Journey orchestration. End-to-end journey design, touchpoint optimization, and omnichannel journeys.