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Build customer advocacy programs. References, case studies, community, and NPS programs.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
CS-driven advocacy.
Track GRR, NRR, NPS, CSAT, and build CS dashboards for leadership reporting.
Manage renewals. Renewal forecasting, negotiation, and renewal process design.
Identify churn risks early. Red flag detection, save plays, and renewal management.