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Involve stakeholders in design. Co-design workshops, participatory methods, and inclusive design.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
Structured co-design.
Service blueprints. Frontstage/backstage mapping, touchpoints, and support processes.
Design digital services. Omnichannel digital experiences, self-service, and digital transformation.
Design and orchestrate customer journeys. Cross-channel experiences and journey optimization.