Course Level: Intermediate
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Franchise Development & Recruitment
Grow franchise systems. Franchise recruitment, FDD preparation, and franchise sales.
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Franchise Operations & Standards
Manage franchise operations. Operations manuals, brand standards, and quality assurance.
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Multi-Unit Franchise Management
Manage multiple units. Multi-unit operations, area development, and portfolio management.
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Enterprise Customer Success
Manage enterprise accounts. Strategic account plans, executive relationships, and QBRs.
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CS Operations & Scalability
Scale CS operations. Playbook automation, tech-touch models, and CS efficiency.
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Renewal Management & Forecasting
Manage renewals. Renewal forecasting, negotiation, and renewal process design.
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Customer Success Technology Stack
Build CS tech stack. Platform selection, integration, and CS data architecture.
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RevOps Fundamentals & Operating Model
Build RevOps. Operating models, team structure, and revenue alignment.
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Revenue Forecasting & Pipeline Analytics
Forecast revenue. Pipeline analytics, forecast methodology, and accuracy improvement.
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CRM Administration & Optimization
Optimize CRM. Salesforce administration, data quality, and process automation.