Course Level: Intermediate

Franchise Financial Performance

Franchise financials. Item 19 analysis, unit economics, and royalty optimization.
Franchise Technology & POS Systems

Technology in franchising. POS systems, franchise management platforms, and digital ordering.
Franchise Training & Onboarding

Train franchisees. Onboarding programs, ongoing education, and franchise universities.
International Franchising

Franchise internationally. Master franchise, area development, and cross-border franchising.
Employee Journey Mapping

Map employee journeys. Touchpoint analysis, moments that matter, and journey optimization.
Employee Engagement & Pulse Surveys

Drive engagement. Pulse surveys, action planning, and engagement analytics.
Workplace Design & Environment

Design workplaces. Office design, hybrid workspaces, and environmental psychology.
Employee Wellbeing & Mental Health

Support wellbeing. Mental health programs, burnout prevention, and wellbeing strategy.
Internal Communications & Culture

Communicate internally. Intranet, town halls, and culture communication.
Employee Recognition & Rewards

Build recognition programs. Peer recognition, rewards systems, and appreciation culture.