Course Level: Intermediate

DesignOps & UX Team Operations

DesignOps. Design team operations, workflow optimization, and tool management.
Accessibility Strategy & Inclusive Design

Accessibility strategy. WCAG compliance, inclusive design, and accessibility programs.
UX Writing & Content Design Strategy

UX writing. Content design strategy, microcopy, and voice & tone systems.
UX for AI & Conversational Design

AI UX. Conversational design, AI experience design, and human-AI interaction.
Cross-Platform & Multi-Device UX Strategy

Cross-platform UX. Multi-device strategy, responsive design, and platform-specific patterns.
Vendor Management Strategy & Framework

Vendor management. Vendor strategy, relationship frameworks, and vendor lifecycle.
Vendor Selection & Due Diligence

Vendor selection. Due diligence, vendor assessment, and selection criteria.
Vendor Contract Management & SLA

Vendor contracts. SLA management, contract lifecycle, and terms negotiation.
Vendor Performance Monitoring & Scorecards

Vendor performance. Scorecards, KPI tracking, and performance improvement plans.
Vendor Risk & Compliance Management

Vendor risk. Third-party risk, compliance monitoring, and vendor audit.