Course Level: Intermediate

Service Operations Management

Optimize service delivery. Queue theory, SLAs, and customer experience in operations.
ADKAR Change Model

Apply Prosci’s ADKAR model: Awareness, Desire, Knowledge, Ability, Reinforcement.
Change Communication Strategies

Craft messaging that moves people. Town halls, email campaigns, and feedback loops.
Overcoming Resistance to Change

Understand why people resist and practical tactics to convert skeptics into champions.
Agile Change Management

Apply agile principles to change. Iterative rollouts, MVCs, and rapid feedback cycles.
Change Metrics & ROI

Measure change success. Adoption rates, proficiency, and business outcome tracking.
Change in Government & Public Sector

Navigate bureaucracy, unions, and public accountability when driving government change.
Agile Project Management

Run Scrum, Kanban, and SAFe in real projects. Sprint planning to retrospectives.
Microsoft Project Mastery

Gantt charts, resource leveling, critical path, and baseline tracking in MS Project.
Risk Management in Projects

Identify, assess, and mitigate project risks. Quantitative and qualitative methods.