Course Level: Intermediate

Crisis Communication

Craft public statements, manage media, and control narrative during crises.
Business Continuity Planning

Build BCP and disaster recovery plans. BIA, RTO, RPO, and tabletop exercises.
Reputation Recovery

Rebuild trust after a crisis. Apology strategy, goodwill campaigns, and stakeholder repair.
Supply Chain Crisis Management

Handle supply disruptions. Alternative sourcing, buffer strategies, and rapid response.
Crisis Management for Startups

Runway crises, co-founder disputes, pivot decisions, and startup-specific emergencies.
Enterprise Architecture Foundations

TOGAF, Zachman, and enterprise architecture frameworks for aligning IT with business.
Quality Auditing

Plan, conduct, and report internal and external quality audits per ISO 19011 guidelines.
Lean Six Sigma Integration

Combine Lean waste elimination with Six Sigma variation reduction for maximum impact.
Supplier Quality Management

Evaluate, audit, and develop supplier quality. PPAP, APQP, and supplier scorecards.
Quality in Software Development

QA processes, testing strategies, CI/CD quality gates, and defect management.