Course Level: Intermediate

Franchise Legal & Compliance

FTC franchise rule, state registration, and franchise relationship laws.
Workplace Investigation Techniques

Conduct workplace investigations. Interview techniques, evidence, and investigation reports.
Franchise Marketing Systems

National vs local marketing. Ad fund management, brand consistency, and co-op advertising.
Public Sector Labor Relations

Government labor relations. Civil service rules, binding arbitration, and political dynamics.
Franchise Financial Performance

Item 19 analysis, unit economics, and financial benchmarking across franchise systems.
Labor Relations Analytics

Track grievance trends, CBA costs, and labor relations health metrics for data-driven decisions.
Franchise Technology & Innovation

Tech adoption across franchise systems. POS, loyalty, mobile apps, and systemwide rollouts.
Regulatory Affairs & Government Relations

Navigate regulatory agencies. Comment periods, regulatory strategy, and government affairs.
Employee Experience Design

Design employee journeys. Moments that matter, touchpoints, and experience mapping.
Workplace Wellbeing Programs

Design wellbeing programs. Mental health, financial wellness, and burnout prevention.