Course Level: Intermediate

Cybersecurity Management Foundations

NIST framework, risk assessment, and building a cybersecurity program for business leaders.
Offboarding & Alumni Networks

Graceful exits. Knowledge transfer, exit interviews, alumni networks, and boomerang strategies.
Deal Desk & CPQ Management

Manage deal desk operations. CPQ configuration, approval workflows, and deal structuring.
Change Communication for Employees

Communicate organizational changes. Restructuring, layoffs, policy changes, and transformation.
RevOps Data & Reporting

Build revenue dashboards. Funnel metrics, attribution, and executive revenue reporting.
Labor Relations Fundamentals

Union-management dynamics. NLRA, collective bargaining, and grievance procedures.
Franchise Development & Sales

Recruit and qualify franchisees. Discovery days, validation, and franchise sales processes.
Grievance & Arbitration Management

Process grievances, prepare arbitration cases, and manage the dispute resolution pipeline.
Franchise Operations Management

Manage multi-unit franchise operations. Field support, compliance audits, and performance standards.
Proactive Employee Relations

Stay interviews, climate assessments, vulnerability analysis, and positive employee relations.