Course Level: Intermediate
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Platform Economics Foundations
Two-sided markets, network effects, and platform business models.
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Marketplace Design & Launch
Design and launch marketplaces. Chicken-and-egg problem, liquidity, and marketplace dynamics.
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BPO & Business Process Outsourcing
Outsource business processes. Finance, HR, and customer service BPO.
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Offshore & Nearshore Strategy
Offshore, nearshore, and onshore delivery models. Location selection and cultural management.
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Outsourcing Contracts & SLAs
Negotiate outsourcing contracts. SLAs, pricing models, and contract governance.
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Vendor Management & Governance
Manage outsourcing vendors. Performance management, governance models, and vendor relationships.
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Outsourcing Transition & Migration
Transition work to outsourcing partners. Knowledge transfer, cutover, and stabilization.
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Robotic Process Automation & Outsourcing
RPA impact on outsourcing. Automation-first strategy and BPO-to-RPA transition.
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Outsourcing Risk Management
Manage outsourcing risks. Vendor dependency, business continuity, and data security.
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Patent Strategy Foundations
Patent strategy for business. Filing decisions, portfolio management, and patent economics.