Course Level: Intermediate
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Lean Management & Kaizen
Lean principles. Waste elimination, kaizen events, and value stream mapping.
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ISO 9001 Quality Management Systems
ISO 9001 QMS. Implementation, auditing, and certification for quality management systems.
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Statistical Process Control
SPC fundamentals. Control charts, process capability, and statistical quality monitoring.
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Quality Cost & Economics
Cost of quality. Prevention, appraisal, and failure costs. Quality economics and ROI.
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Quality Auditing & Assessment
Quality audits. Internal auditing, supplier audits, and assessment methodologies.
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Baldrige Excellence Framework
Baldrige performance excellence. Self-assessment, criteria for excellence, and organizational improvement.
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Physical Subscription & DTC
Physical subscription boxes and DTC subscriptions. Fulfillment, curation, and subscriber delight.
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Subscription Billing & Payments
Subscription billing systems. Payment failures, dunning, and billing infrastructure.
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Agile & Scrum for Technical PMs
Agile project management. Scrum mastery, sprint management, and velocity optimization.
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Software Delivery & DevOps PM
Manage software delivery. CI/CD pipelines, release management, and DevOps culture.