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Drive expansion. NRR optimization, upsell identification, and expansion playbooks.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
CS-led expansion.
Manage enterprise accounts. Strategic account plans, executive relationships, and QBRs.
Scale CS operations. Playbook automation, tech-touch models, and CS efficiency.
Manage renewals. Renewal forecasting, negotiation, and renewal process design.