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Resolve conflicts. Mediation techniques, workplace conflict, and dispute resolution.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
Alternative resolution.
Interest-based negotiation. BATNA, ZOPA, and principled negotiation techniques.
Negotiate across cultures. Cultural intelligence, global negotiation styles, and cross-cultural tactics.
Navigate corporate politics. Stakeholder influence, building coalitions, and managing up.