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Manage service operations. Service blueprinting, queue management, and service level management.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
Service-specific ops.
Manage outsourcing and shared services. Make-vs-buy, transition management, and governance.
Identify and exploit constraints. Drum-buffer-rope, throughput accounting, and bottleneck management.
End-to-end supply chain. Procurement, logistics, inventory, and demand forecasting.