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Conduct user interviews, observations, and empathy mapping for deeper customer understanding.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
Broader than UX.
Design and facilitate DT workshops. Sprint planning, group dynamics, and virtual facilitation.
Design services. Service blueprints, journey maps, and experience design.
Build prototypes fast. Paper prototypes, wireframes, no-code MVPs, and storyboards.