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Plan, conduct, and report internal and external quality audits per ISO 19011 guidelines.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
Prepares for lead auditor cert.
Handle complaints as improvement data. 8D reports, CAPA, and customer feedback systems.
Control charts, process capability (Cp, Cpk), sampling plans, and acceptance testing.
Build a quality culture. Deming's 14 Points, continuous improvement, and customer focus.