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Build a quality culture. Deming's 14 Points, continuous improvement, and customer focus.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
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Plan, conduct, and report internal and external quality audits per ISO 19011 guidelines.
Implement and maintain ISO 9001:2015 QMS. Documentation, audits, and certification prep.
Handle complaints as improvement data. 8D reports, CAPA, and customer feedback systems.