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Optimize service delivery. Queue theory, SLAs, and customer experience in operations.
Estimated completion time: 21 lessons • Self-paced learning • Lifetime access
Any service industry.
Plan and manage capacity. Resource loading, capacity buffers, and constraint planning.
Manage service operations. Service blueprinting, queue management, and service level management.
Forecast demand accurately. Statistical forecasting, demand sensing, and S&OP integration.