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general Beginner 21 lessons

IT Support Fundamentals

Launch your IT career. Learn troubleshooting for Windows/Linux, hardware diagnostics, networking basics, Active Directory, and customer service skills.

IT Support is the reliable entry point for technology careers. This course provides comprehensive training on diagnosing hardware issues, configuring Windows and Linux operating systems, and troubleshooting network connectivity. You will gain hands-on experience managing users in Active Directory, implementing security best practices, and handling help desk tickets. The curriculum is designed to align with CompTIA A+ objectives, blending technical know-how with the essential customer service skills required for success.

✅ 100% Free & Lifetime Access
⏱️ 5-Minute Lessons (Bite-sized learning)
🚀 21-Lesson Path (Independent modules)
📱 Mobile Friendly (Learn anywhere)
IT Ops
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Secure Enrollment via SSL

Complete Course Syllabus

  • 1
    Hardware Fundamentals
    Identifying components, peripherals, and diagnosing hardware failures.
  • 2
    OS Installation
    Installing and configuring Windows and Linux in VirtualBox.
  • 3
    Networking Basics
    Understanding TCP/IP, DNS, DHCP, and connectivity troubleshooting.
  • 4
    Active Directory
    Creating and managing users, groups, and permissions securely.
  • 5
    Customer Service
    Effective communication, ticket management, and documentation skills.

Estimated completion time: 21 lessons • Self-paced learning • Lifetime access

Career Outlook

Estimated Salary
$50k - $70k

Career Paths

Help Desk Technician $40k-$55k
IT Support Specialist $50k-$70k
Systems Administrator $70k-$95k

What You Will Learn

Troubleshoot hardware failures and software compatibility issues effectively
Install and configure Windows, Linux, and Mac operating systems
Diagnose and repair network connectivity problems using CLI tools
Manage user accounts and permissions in Active Directory environments
Provide excellent customer service while managing ticketing queues

Skills You Will Gain

Windows Administration Linux Basics Hardware Troubleshooting Networking Fundamentals Active Directory

Who Is This For

Career changers
Recent tech graduates
Self-taught learners

Prerequisites

Basic computer literacy
Problem-solving mindset

IT Support Fundamentals FAQs

Good first job?

Yes, IT Support is the standard industry entry point.

Need CompTIA A+?

Not mandatory, but highly recommended for resume visibility.

Remote work?

Yes, many software support roles are fully remote.

Career growth?

Leads to SysAdmin, Network Engineer, or Cyber Security.

Need more info?
All Reork courses are 100% free, self-paced, and fully accessible on mobile devices. No prior experience is required. Read our full Platform FAQ.

Tech Stack & Tools

VirtualBox
Windows 10/11
Ubuntu Linux
Remote Desktop
Ticketing Systems

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